At NADS Care, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed within 1–3 business days after your order is successfully placed and payment is confirmed.

Orders are generally processed during our regular business days, excluding weekends, public holidays, and special closure periods.

Please note:

• Orders placed after business hours may be processed on the next business day.
• During sales, festive seasons, new launches, or high-demand periods, order processing may take slightly longer than usual.

2. Shipping Time

Estimated delivery timelines may vary depending on your location, courier partner availability, and external conditions.

Typical delivery estimates are as follows:

• Local / Domestic Orders: Usually delivered within 3–7 business days after dispatch.
• Remote or Hard-to-Reach Areas: Delivery may take 5–10 business days or longer depending on courier accessibility.
• International Orders (if applicable): Delivery timelines may vary depending on destination country, customs, and local shipping carriers.

These delivery timelines are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer:

• Free shipping on selected orders, promotional campaigns, or minimum order values.
• Standard shipping charges based on location, order size, or delivery method.

Shipping fees are subject to change at any time without prior notice, but any applicable charges will always be clearly shown before payment is completed.

4. Order Confirmation and Tracking

Once your order is placed successfully, you will receive an order confirmation via email or the contact details provided at checkout.

Once your order has been dispatched, you may receive shipping confirmation and tracking details, where available.

Please allow some time for tracking information to update after dispatch, as courier systems may take time to reflect movement.

5. Delivery Address Accuracy

Please ensure that all shipping details entered at checkout are complete and accurate, including:

• Full name
• Shipping address
• Landmark (if applicable)
• Phone number
• Email address

We are not responsible for delivery delays, failed deliveries, or returned packages resulting from incorrect, incomplete, or invalid shipping details provided by the customer.

If an order is returned to us due to incorrect address information or failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. Delivery Delays

While we make every effort to ensure timely delivery, certain delays may occur due to factors beyond our control, including but not limited to:

• Courier service disruptions
• Weather conditions
• Public holidays
• Political or regional restrictions
• Natural disasters
• High-volume shipping periods
• Incomplete delivery information

In such cases, we appreciate your patience and understanding. We will do our best to assist you in tracking your shipment and resolving delivery concerns.

7. Delivery Attempts

Our courier partners may attempt delivery more than once, depending on their policies.

If you are unavailable at the time of delivery, please follow the courier's instructions for re-delivery or pickup, if available.

Repeated failed delivery attempts due to customer unavailability may result in the package being returned to us.

8. Damaged or Tampered Packages

If your package arrives visibly damaged, tampered with, or leaking, we recommend that you:

• Take clear photos/videos before opening the package.
• Contact us immediately within 48 hours of delivery.
• Retain all original packaging materials for review if required.

We will review such cases in accordance with our Return & Refund Policy.

9. Lost or Missing Shipments

If your tracking status shows delivered but you have not received your order, or if your package appears to be lost in transit, please contact us as soon as possible.

We will work with the courier partner to investigate the issue. Resolution timelines may vary depending on the shipping provider's internal process.

Please note that once an order is marked as delivered by the courier to the correct address, resolution may depend on the courier's verification and investigation process.

10. Cash on Delivery (COD) Orders

If Cash on Delivery (COD) is available on our store, customers are requested to ensure they are available to receive the order and make payment at the time of delivery.

Repeated refusal of COD orders may result in restrictions on future COD purchases.

11. International Shipping (If Applicable)

For international orders, customers may be responsible for additional charges such as:

• Customs duties
• Import taxes
• Local handling fees
• Other destination country charges

These charges are not included in the product price or shipping fee unless clearly stated otherwise.

We are not responsible for delays caused by customs processing or import regulations in the destination country.

12. Shipping Restrictions

We reserve the right to limit or refuse shipping to certain regions, locations, or addresses where delivery is not feasible, restricted, or considered high-risk by our courier partners.

If we are unable to ship to your location after your order is placed, we will contact you to discuss alternative options or issue a refund where appropriate.

13. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability, packaging requirements, or warehouse logistics.

If this happens, you may receive separate shipment updates or tracking details for each package.

14. Contact Us

If you have any questions regarding shipping, delivery timelines, tracking, or dispatch updates, please contact us:

Please include your order number when contacting us for shipping-related support.

15. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date.

We encourage customers to review this page periodically before placing an order.