At NADS Care, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, please review our Return & Refund Policy carefully before requesting a return, replacement, or refund.

By placing an order with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept return or replacement requests only under specific circumstances, such as:

• You received the wrong product.
• You received a damaged, defective, or leaking item.
• You received an incomplete order or a missing item.
• The product was significantly different from what was described on our website.

To be eligible for a return or replacement, the item must be:

• Unused and in its original condition.
• Returned in its original packaging, including all labels, seals, and accessories (if applicable).
• Reported to us within the return request period mentioned below.

2. Non-Returnable / Non-Refundable Items

Due to hygiene, safety, and product integrity reasons, certain items are not eligible for return, exchange, or refund unless they arrive damaged or incorrect.

The following items are generally non-returnable:

• Opened, used, or tampered products.
• Products with broken seals or damaged original packaging after delivery.
• Personal care, skincare, hygiene, or beauty products once opened or used.
• Products purchased during clearance, sale, promotional, or special discount events (unless damaged or defective).
• Gift cards, if applicable.

For health and hygiene reasons, we reserve the right to decline return requests if the product has been opened, tested, or used after delivery.

3. Return Request Timeframe

If you receive a damaged, incorrect, defective, or incomplete order, you must notify us within 48 hours of delivery.

To help us process your request quickly, please contact us with:

• Your order number
• Your full name
• Clear photos or videos of the item and packaging
• A brief explanation of the issue

Requests submitted after the allowed timeframe may not be eligible for return, replacement, or refund.

4. How to Request a Return or Replacement

To request a return, replacement, or refund, please contact our customer support team using the details provided below.

Please include the following details in your message:

• Order number
• Registered email address or phone number
• Reason for return or refund request
• Supporting photos or videos, if applicable

Our support team will review your request and respond as soon as possible. We may ask for additional details if required to verify the issue.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, leaking, expired (if applicable), or different from what you ordered, please contact us within 48 hours of receiving the package.

Once your request is reviewed and approved, we may offer one of the following, depending on the situation:

• A replacement product
• Store credit
• A partial refund
• A full refund

The resolution offered will depend on product availability, issue type, and internal verification.

6. Return Approval and Inspection

All return, refund, and replacement requests are subject to review and approval by our team.

If a return is approved, the returned item may be inspected after it is received by us. We reserve the right to reject a return or refund if:

• The product is found to be used, damaged after delivery, or not in its original condition.
• The request does not meet the terms of this policy.
• The issue reported cannot be verified through the information provided.

7. Return Shipping

In cases where a return is approved, we will inform you whether:

• The item needs to be returned to us, or
• A replacement/refund can be processed without return, depending on the issue.

If the return is due to our error (wrong item, damaged item, defective product, or incomplete order), we may arrange or cover the return shipping where applicable.

If the return is requested for any reason not caused by us and is accepted as an exception, the customer may be responsible for the return shipping cost.

8. Refunds

If your refund request is approved, the refund will be processed to your original payment method wherever possible.

Refunds may be issued in the following cases:

• The returned item is received and approved after inspection.
• The item was unavailable after order placement.
• The order was canceled before dispatch and approved by our team.
• The issue qualifies under this Return & Refund Policy.

Please note:

• Original shipping charges may be non-refundable unless the issue was caused by us.
• Refund processing times may vary depending on your payment provider or bank.
• It may take several business days for the refunded amount to reflect in your account after processing.

9. Replacement Policy

Where possible, we may offer a replacement instead of a refund, especially if:

• The wrong product was delivered.
• The item arrived damaged or defective.
• The package had a missing product.

Replacement requests are subject to stock availability. If the same item is not available, we may offer an alternative resolution such as a refund or store credit.

10. Order Cancellation

Orders may be canceled only before they are processed or dispatched.

Once an order has been shipped, it may no longer be eligible for cancellation. In such cases, the order will fall under our return or refund eligibility terms outlined in this policy.

If you wish to cancel an order, please contact us as soon as possible after placing it.

11. Failed Deliveries / Incorrect Shipping Information

Please ensure that your shipping address, phone number, and delivery details are correct at the time of placing your order.

We are not responsible for delays, failed deliveries, or losses caused by:

• Incorrect or incomplete shipping information provided by the customer
• Unavailability of the customer at the delivery location
• Refusal to accept the package
• Repeated failed delivery attempts by the courier

In such cases, additional shipping or re-delivery charges may apply.

12. Exchange Policy

At this time, we do not guarantee product exchanges for reasons such as personal preference, change of mind, or dissatisfaction after use.

However, if you received the wrong or damaged product, we will review your case and may offer a replacement where applicable.

13. Contact Us

If you need help regarding returns, refunds, damaged items, or order issues, please contact us:

Please include your order number and issue details in your email for faster assistance.

14. Policy Updates

We reserve the right to update, modify, or revise this Return & Refund Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date.

We encourage customers to review this page periodically before making a purchase.