Privacy policy

✦ Privacy Policy

Your Privacy Matters to Us

We are committed to protecting your personal information and being transparent about how we handle your data.

At NADS Care, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, browse our products, place an order, create an account, contact us, or otherwise interact with our services.

This website and store are operated by NADS Care and powered by Shopify, which helps us provide a secure and seamless online shopping experience. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When we refer to “personal information”, we mean any information that identifies you or can reasonably be linked to you. This may include the following categories:

Personal Details: Full name, billing address, shipping address, phone number, and email address.
Order Information: Products purchased, cart/wishlist items, order history, returns, exchanges, and cancellations.
Payment Information: Payment method details, transaction info, billing details, and payment confirmations. We do not store full card details on our servers.
Account Information: Username, password, saved addresses, preferences, and account settings.
Communication Information: Information you provide when you contact us via email, forms, WhatsApp, or customer support.
Technical Information: IP address, browser type, device type, operating system, time zone, and browsing behavior.
Usage Information: Pages visited, products viewed, clicks, time spent, and interaction patterns.

2. How We Collect Your Information

Directly from you: When you place an order, create an account, subscribe to emails, contact us, or submit forms.
Automatically: Through cookies, analytics tools, and similar technologies when you browse our website.
From service providers: Such as Shopify, payment processors, shipping partners, and analytics tools.
From marketing or advertising partners: Where permitted by law, to improve our marketing efforts.

3. How We Use Your Personal Information

Processing and fulfilling your orders.
Managing shipping, delivery, returns, and exchanges.
Sending order confirmations, invoices, and tracking updates.
Creating and managing your customer account.
Providing customer support and responding to your inquiries.
Improving our website, services, and product offerings.
Personalizing your shopping experience.
Preventing fraud, unauthorized access, and security risks.
Sending promotional emails, offers, and newsletters (only with your consent).
Complying with legal, tax, and regulatory obligations.

4. Marketing and Promotional Communications

With your permission, we may send you promotional emails, updates, offers, and product recommendations. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails. We may still send service-related communications such as order updates and payment confirmations.

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, remember your preferences, analyze website traffic, and understand visitor behavior. You can control or disable cookies through your browser settings.

6. Sharing of Personal Information

We do not sell your personal information. However, we may share it with trusted third parties including:

Shopify — to host and operate our online store.
Payment providers — to securely process transactions.
Shipping partners — to deliver your orders.
Marketing and analytics providers — to improve performance and advertising.
Legal authorities — where required by law.

7. Shopify and Third-Party Services

Our store is hosted on Shopify, which helps us operate, secure, and personalize the shopping experience. We may also use third-party tools such as payment gateways, analytics tools, live chat systems, marketing apps, social media integrations, and shipping solutions.

8. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including completing transactions, resolving disputes, and complying with legal obligations.

10. Your Rights and Choices

Depending on your location, you may have rights including access, correction, deletion, portability, objection, and withdrawal of consent. To exercise these rights, contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age required by applicable law.

13. International Data Transfers

Your personal information may be transferred outside your country of residence. We take reasonable safeguards to protect your information during such transfers.

14. Legal Compliance

We may use, retain, or disclose your personal information where necessary to comply with legal obligations, enforce our terms, protect our rights, or prevent fraud.